Neyius Inc. (“Neyius”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our websites, products, or services (collectively, the “Services”), including through third-party platforms. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Services. This Privacy Policy applies globally, but certain provisions may reflect compliance with UK law, the EU General Data Protection Regulation (GDPR), and other international privacy standards.
2. Data We Collect
We may collect and process the following types of personal information:
a) Account & Registration Data
Name, email address, username, password, and profile information you provide when creating an account.
Billing address and payment information if you purchase products or services.
You may view, edit, or delete your personal information through your account (except your username, which is permanent).
b) Purchase & Support Data
Purchase verification codes, order history, support requests, and associated metadata.
Data collected via third-party support platforms (e.g., Ticksy) to provide assistance and maintain support records.
c) Interaction & Usage Data
IP address, device identifiers, browser type, and operating system.
Website usage analytics (via Google Analytics or similar services) in an anonymized form.
Comments, messages, or feedback you submit on our website.
d) Embedded Content Data
Interactions with third-party embedded content (e.g., YouTube, Facebook, Twitter), which may collect your data independently. Neyius has no control over these third-party policies.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, provide analytics, and maintain account sessions.
Types of Cookies:
Necessary Cookies: Required for website operation (e.g., PHPSESSID, authentication cookies).
Preference & Analytics Cookies: Collect anonymized information to improve site performance (e.g., Google Analytics).
You may disable cookies via your browser settings, though some functionality may be impacted. For more information, see [Your Browser’s Help Section].
4. Data Storage & Transfer
Neyius Inc. is headquartered in London, UK. We store and process personal data on secure servers, which may be located in the UK, EU, or other jurisdictions.
Where data is transferred internationally, we ensure compliance with applicable laws, including:
GDPR (EU)
UK Data Protection Act 2018
Privacy Shield frameworks, or equivalent safeguards
All transfers are protected with appropriate technical and contractual safeguards.
5. How We Use Your Data
We may use your personal information for purposes including:
Verifying identity and account access.
Providing products, services, and customer support.
Sending transactional or important updates.
Preventing fraud and maintaining the security of accounts.
Improving and personalizing your experience on our Services.
Complying with legal obligations.
6. Who Has Access to Your Data
Personal data is accessible only to:
Neyius employees and system administrators on a need-to-know basis.
Authorized service providers (e.g., Ticksy, Envato) for limited purposes necessary to provide services.
We do not sell or rent personal data to third parties.
7. Third-Party Access
Certain service providers may process your data under our instructions, including:
| Third Party | Purpose | Privacy Compliance |
|---|---|---|
| Envato Pty Ltd | Validate product licenses | Envato Privacy Policy |
| Ticksy | Support ticketing | Ticksy Privacy Policy |
| Zoho | Contact forms and emails | Zoho Privacy Policy |
| Cloudflare | CDN and security | Cloudflare Privacy Policy |
Embedded third-party content (e.g., YouTube, Facebook, Twitter) may collect data independently. We encourage reviewing their privacy policies.
8. Data Retention
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
Support requests and comments: Retained until you request deletion.
Accounts: Retained until you delete the account, subject to mandatory retention periods for legal or administrative reasons.
9. Data Security
We implement appropriate technical and organizational measures, including:
SSL/HTTPS encryption for all communications.
Secure servers and restricted access controls.
Regular audits and incident response plans.
In the event of a data breach, affected individuals and relevant authorities will be notified in accordance with applicable law.
10. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access and receive a copy of your personal data.
Correct inaccuracies in your data.
Request deletion of personal data (subject to legal obligations).
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Lodge complaints with supervisory authorities (e.g., UK ICO, EU DPAs).
EU/UK residents: For GDPR-specific rights, visit [EU GDPR Information Portal].
11. Third-Party Links
Our Services may contain links to third-party websites. Neyius is not responsible for their privacy practices. We encourage reviewing the privacy policies of every third-party site you visit.
12. Legal Disclosure
We may disclose personal data where required by law, court order, or to protect legal rights. Such disclosures will comply with applicable data protection laws and may involve notifying you when appropriate.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our services. Updates will be posted on this page with a new effective date. Continued use of our Services constitutes acceptance of any changes.
14. Contact Us
For questions regarding this Privacy Policy or your data rights:
Neyius Inc.
3rd Floor, 86-90 Paul Street, London EC2A 4NE
Email: privacy@neyius.com